Best Friends has both indoor and outdoor facilities. If you would like specific information about the center closest to you, you can request it with our “Contact Us” form or by finding a location near you and giving them a call.

We have webcams in our day camp rooms and you can watch them in action. Also, some of our boarding suites offer Pet Chatz, an interactive camera inside the suite – you can even dispense treats! If you miss them on camera, we will still let you know how they did with a Report Card that we send home with them. May of our pet parents like to call to check on their pets during their stay with us – we always let them know that they are welcome to call us at any time to check on their pets. To take a peek at our Pet Cams, find a location near you and click on the “View Petcams” button.

Your pets may have one or two toys to play with in their suite during their stay. If you bring toys from home, be sure to mark them with permanent ink with your last name. Your pets’ toys will stay with them in their suites and we do our best to return all toys. Occasionally, a toy may be lost during a playtime or cleaning. If you prefer not to bring toys from home, you can purchase toys in our retail center for your pet’s stay.
We request that you not bring in any of your pet’s bedding for their boarding visit. We provide comfortable and sanitary lambs wool bedding for all our pet guests. Pets can be highly possessive of their personal bedding, and may become agitated when our staff removes the bedding for sanitizing, which, for the health of all our pet guests, we must do each day. Also, we don’t want blankets or other fabrics to get caught up or wrapped around the pet, which might cause them harm. Our bedding is hypoallergenic, safe and comfortable.

Our planned premium meal program at each of our pet care centers consists of precisely portioned feedings of high-quality, natural* nutrition dog food from Wellness Pet Food®. However, if your pet requires a special diet, we encourage you to bring their food when boarding. Our trained associates will follow your instructions to make sure your pet follows their regular diet. By pre-bagging each meal in a separate bag labeled with your pet’s name, your pet will receive the exact amount of food that you feed him or her at home.

*with added, vitamins and trace nutrients

We have fantastic add-on services to help customize your dog’s or cat’s boarding experience. Anything from extra playtime to a special treat while they stay. Check out all of these opportunities and book these online with your reservation or by calling your local Best Friends center.

Best Friends has a mix of indoor/outdoor & indoor-only pet care centers. All Best Friends centers are highly sanitary and safe. Dogs in our care will eliminate in the exercise run of their two-room suite, in our playrooms, or outdoors (if the center is indoor/outdoor). These areas are well suited for this purpose, and are regularly sanitized. Our highly trained staff continuously monitors all elimination and consumption behavior, which is noted on each pet’s chart. To learn more, schedule a tour with us.

While your dog stays with us he/she will take part in either group or individual play based on temperament and your request. This play will occur every day of his/her stay. Click here to learn more about our additional add-on services.

Yes, we can accommodate your wishes and board your pets together in the same suite, as space allows (typically we allow up to 2 dogs under 30 lb. each to board together in the same suite – this allows adequate space for each pet and promotes both comfort and safety). Up to two cats can be boarded together in one condo. Siblings must be able to eat and drink in close quarters and both siblings must be altered. Contact the location you plan to board your dogs and/or cats at for specific details.

Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they’re picked up. It’s natural and you should expect your pet to be a bit dehydrated from all the excitement once you get them home.
While in our care, pets are monitored carefully for their consumption of fresh water, which is continuously checked and refreshed throughout the day. And, just like the excitement of coming home, when they first are checked-in and settled in their suite, they will tend to become very thirsty. We watch this carefully, and are sure to provide plenty of fresh water upon check-in to get the pet fully hydrated. After the first 30 minutes or so, they settle into the new routine, get comfortable, and establish regular eating and drinking habits. Upon returning home, give your pet small amounts of water or ice cubes, until all excitement is dissipated.

Acclimating your pet to the boarding routine prior to arriving is helpful. Set meal times to twice a day – in the morning and late afternoon. Help them wind down at around 7 pm as we do in our facility. We have a great resource for those with anxious pets – READ MORE.