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5. What is your cancellation policy?

Since our boarding rooms and suites fill up fast, we have set a cancellation policy for those who are reserved to board with us.

At our Disney location: We require a cancellation within 48 hours of your boarding reservation in order to return your full deposit.
Other locations: We realize that plans do change, and wish to accommodate all of our customer’s needs. We ask that you give as much notice as possible but at least 72 hours advance cancellation of the scheduled arrival date.

For our day camp Canine Crew membership program, we require 30 day notice to cancel for the upcoming month.

For grooming, we would appreciate as much heads up as possible so we may accommodate other pet parents.