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A Message from Best Friends Pet Hotel CEO Jared Pinsker to our Pet Parents:

The past few weeks have been challenging and evolving for all as we learn more about the Coronavirus Disease 2019 (COVID-19). As leaders in the pet care industry, we care deeply about your family and take the responsibility of caring for your pets very seriously.

Guided by Best Friends veterinarian consultant Dr. Sharon Davis, DVM, we are focused on ensuring the wellness of our pets and people by taking the following actions:

  • Monitoring: We know this situation is challenging for all involved. We are vigilantly monitoring and acting upon advice from top experts at the Centers for Disease Control (CDC) and the World Health Organization (WHO).
  • Pet parents are understandably concerned about respiratory virus transmission. As of today, the nation’s Center for Disease Control and Prevention (CDC) has received zero reports of pets or other animals showing signs or symptoms of COVID-19, nor does the CDC believe that animals can spread this disease to people.
  • The CDC strongly advises sick people and pets to self-quarantine, to wash hands thoroughly, and use a “social distancing” strategy to keep pets and people well.
  • Mitigation: Wellness and cleanliness are part of our company’s culture. As of this writing, we have not received any reports of Best Friends Pet Hotel employees showing signs or symptoms of the virus and are enforcing all health and safety protocols already in place, such as increasing the frequency of our cleanings and making sure our teams are supported with all the supplies and information they need – and anyone who is not feeling well knows we will support them in their decision to stay home. In our grooming areas, play areas, and boarding areas, we will continue our stringent cleaning practices and use a disinfectant formulated to kill the coronavirus (and other viruses).

As an employee-owned company, our wonderful team of caregivers at 31 Best Friends Pet Hotel centers nationwide agree that our first priority is to both people and pets. We ask that you partner with us to closely monitor your own health – and the health of your pet and the pets in your care.

Working together, our team is taking all the health and safety precautions needed to ensure that we maintain our clean and safe pet care and the industry’s highest level of client satisfaction. Our collaboration in our collective health will make us stronger as move through this ever-changing situation. Please watch for updates on our website and thank you for your continued trust in Best Friends as your partner in pet care.

Best regards,
Jared Pinsker, CEO
Best Friends Pet Hotels